In this privacy & cookies policy (“Policy”), we describe the information that we collect about you, that you provide to us and will be processed by us, as you use this website (our “Website”) and the services available through this Website and our mobile website(collectively, our “Services”). We recommend that you read this policy carefully in order to understand what Sisters Arabic Inc. does with your personal information. Your use of our Website and Services and any dispute over privacy, is subject to this Policy and any of our applicable Terms and Conditions for use of our Services, including their applicable limitations on damages and the resolution of disputes. Our Terms and Conditions for our Services are incorporated by reference into this Policy. By visiting www.sisters-arabic.com you are accepting and consenting to the practices described in this Policy. Regardless of the applicable law set forth in the Sisters Arabic Terms and Conditions for use of our Services, however, please note that any disputes arising under this Policy will be interpreted in accordance with the Governing Law provision set forth below.
EUROPEAN ECONOMIC AREA (“EEA”) CUSTOMERS ONLY: Please note that the whole of this Policy applies to you together with additional provisions which are specific to EEA customers, and can be found at Appendix 1.
HOW, WHEN AND WHAT WE COLLECT?
How does Sisters Arabic collect my information?
We collect information directly from you, about you from third parties such as our marketing affiliates and service providers used to verify your identity and prevent fraudulent activity, other Sisters Arabic users and other Sisters Arabic clients or customers for the purpose of providing the Sisters Arabic Services to you, and automatically as you use our Website and the Services.
When does Sisters Arabic collect my information?
When you register for and use our Services, you contact us with questions, you request downloads and you otherwise choose to provide information to us.
We receive information about you from affiliates, other Sisters Arabic users if they provide us your name through our referral programs, and other third parties (e.g., entities that assist us in validating your identity, among others).
We, and our third party service providers (with consent for EEA users), automatically collect the following information about your use of our Website and our online Services through cookies, log files and other technologies: your domain name, your browser type and operating system, web pages you view, links you click, your IP address, the length of time you visit our Website or use our Services, your activities on our Website, and the referring URL or the webpage that led you to our Website. Please see the section “Our Use of Cookies and other Tracking Mechanisms” below for more information.
What information does Sisters Arabic collect?
The types of information we collect about you depends on your particular interaction with our Website and our Services, and might include, where permitted by applicable law:
Your contact information (e.g., name, email address, phone number, billing or mailing address)
IP address, geolocation
Identity validation (e.g., photograph, other information requested to verify your information)
Credit history
Any other information that you choose to provide to us (e.g., if you send us an email/otherwise contact us)
Information through Cookies and other tracking technologies as listed above and as described in the section below entitled “Our Use of Cookies and Other Tracking Mechanisms”
You are responsible for providing accurate and up-to-date information. If you choose to participate in our Refer a Friend program, you acknowledge that you have your friend’s consent to provide your friend’s information to us.
HOW WE USE YOUR INFORMATION
To validate your identity.
For the purpose for which you specifically provide the information to us, including, to respond to your inquiries, to provide any information that you request, and to provide customer support.
To tailor the content and information that we may send or display to you, to offer location customization (where permitted by applicable law), personalized help and instructions, and to otherwise personalize your experiences while using our Website and our Services, such as developing and offering you with new and/or additional services or new and/or additional features to existing services.
For marketing and promotional purposes, for example, where permitted by law (other than if (where applicable) you opted out by unsubscribing from marketing emails and/or by contacting us as noted in the table below), we may use your information, such as your email address, phone number, or mailing address to send you newsletters, special offers and promotions, or to otherwise contact you about services or information we think may interest you, or to conduct draws for campaigns and the like and deliver prizes and rewards .
As permitted by applicable law (other than if (where applicable) you opted out), to assist us in advertising our products and services in various mediums including, without limitation, sending you promotional emails, advertising our services on third party sites and social media platforms, sending you direct mail, and by telemarketing.
To better understand how users access and use our Website and our Services, both on an aggregated and individualized basis, to administer, monitor, and improve our Website and Services, for our internal purposes, and for other research and analytical purposes. Please see the information below regarding Third Party Analytics.
To protect us, our customers, employees or property — for instance, to investigate fraud and prevent fraudulent activity, harassment or other types of unlawful activities involving us or other companies that we do business with, to enforce this Policy, as well as our Terms and Conditions.
WHERE WE STORE YOUR DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorized access.
OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS
We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Website and Services.
Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Website and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Website and Service. There are four types of cookie:
Strictly necessary cookies These are cookies that are required for the operation of our Website. They include, for example, cookies that enable users to log into secure areas of our Website.
Analytical/performance cookies. These types of cookies allow us to recognize, count the number of visitors, and see how visitors move around our Website when they are using it. This assists us to improve the way in which our Website works, for example, by ensuring that you can find what you are looking for easily.
Functionality cookies These cookies are used to recognize you when you return to our Website. They enable the personalization of content, recognition of users, and also remember your user preferences (for example, allowing direct download access without the need to enter an email address).
Targeting cookies. These cookies record your visit to our Website, the individual pages visited and the links followed.
The four types of cookies above will be either session cookies or persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Website or Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Website or Services.
Persistent Cookies.Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to remember your user information, preferences and activity, to enable us to provide our services to you when you next return to our Website or Services. We also use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Changing or Disabling your Cookie Settings. Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in the future. Visitors to our Website who disable their web browsers’ ability to accept cookies will be able to browse the Website; however, most site features will not function if you disable cookies and you will not be able to login to use our services.
Do Not Track. Currently, our systems do not honor browser “do-not-track” requests. You may, however, disable certain tracking as discussed above (e.g., by disabling Cookies).
THIRD PARTY ANALYTICS
We use Google Analytics to evaluate use of our Website and the Services. To opt-out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout/. Please note that if you use a new or different computer, install a new browser, or clear your cookies; in that case, you will need to re-opt-out through the link above.
We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. These third parties may collect your device ID, IP address, or other information about your use of the Services as part of the analytics they provide to us.
CHANGES TO OUR PRIVACY & COOKIES POLICY
This Policy may change from time to time. Any changes in the future will be posted on our Website and, where appropriate, notified to you by email or in your “My Account” on the Website. Please check back frequently to see any updates or changes to our Policy. We will not materially reduce your rights under this Policy without taking steps to bring such changes to your attention.
CONTACT US, QUESTIONS, UPDATING YOUR INFO, OPTING OUT
From time to time, we may email you with special offers; you may opt-out of those offers through the email or by contacting us as noted below.
Email: Email Us
Web: www.sisters-arabic.com
If you would like to contact us for other privacy-related matters, you can also contact our Data Protection Officer at [email protected].
DISCLAIMER
Any and all content provided on this Website or the Services, including links to other websites is provided for information purposes only and does not constitute advice, recommendation or support of such content or website. Sisters Arabic makes every effort to provide true and accurate content on its Website. However, Sisters Arabic provides no warranty, express or implied, of the accuracy, completeness, timeliness, or applicability of such content. Sisters Arabic accepts no responsibility for and excludes all liability in connection with information provided on the Sisters Arabic website, including but not limited to any liability for errors, inaccuracies or omissions.
APPENDIX 1: ADDITIONAL TERMS FOR EEA CUSTOMERS
The information below is required pursuant to the EEA law regarding privacy and data protection. The terms below apply to EEA customers in addition to the terms in the rest of the Policy.
For the purposes of the General Data Protection Regulation (“GDPR”), please direct any questions about this Policy to our Data Protection Officer (DPO) at [email protected].
WHEN DO WE SHARE YOUR INFORMATION
The table headed “How and Why We Share Your Information” in the main part of the Policy under the heading “WHEN DO WE SHARE YOUR INFORMATION” lists who we may share your information with, which include transfers for reasons of legal compliance and necessity in order to provide you with our Services.
You should be aware that when sharing your information, it may be transferred to, and stored at, a destination outside the EEA.
In cases where we have asked for, and you have given, your consent to our processing of your personal data, you have the right to withdraw such consent at any time. You can do this by contacting our DPO at [email protected].
DO YOU HAVE TO GIVE US YOUR INFORMATION?
In most cases, providing your personal data to us is optional, however, if you do not provide it, you will not be able to use our Services. You have a choice over whether we collect your personal data, for example, you can turn off cookies on your browser and we will not place any cookies on your device or computer (although in this case you may not be able to use all parts of our website).
HOW LONG DO WE KEEP YOUR INFORMATION?
Sisters Arabic retains your information as required by applicable laws or regulations and/or in accordance with Sisters Arabic’s internal policies and procedures. Sisters Arabic will periodically review the necessity of retention of your data.
EEA CUSTOMERS ONLY: YOUR RIGHTS
You have several rights in relation to your personal data which are described in more detail below. You can exercise your rights at any time by contacting us at [email protected].
Accessing your data
You can ask us to:
Confirm whether we are processing your personal data
Give you a copy of that data
Provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, and how you can make a complaint. We aim to give you all this information in this privacy policy, although if anything is unclear, please contact our Data Protection Officer at [email protected].
You do not have to pay a fee for a copy of your information unless your request is unfounded, respective or excessive, in which case we will charge a reasonable amount in the circumstances. We will let you know of any charges before completing your request.
We aim to respond to you within 1 (one) month of receiving your request unless it is particularly complicated or you have made several requests, in which case we aim to respond within 3 (three) months. We will let you know if we are going to take longer than 1 (one) month in dealing with your request. If we have a lot of information about you we might ask you if you can tell us what exactly you want to receive. This will help us process your request more quickly.
Correcting your data
You can ask us to correct any data which is inaccurate or incomplete. This is free of charge.
If we cannot action a request to correct your data, we will let you know and explain why this is.
Erasing your data
This right is sometimes referred to as “the right to be forgotten”. This is not an absolute right but you have the right to have your data erased, free of charge, in certain circumstances.
You can ask for your data to be erased where:
it is no longer necessary for the purpose for which it was originally collected or processed;
we are processing your data based on your consent, and you withdraw that consent;
you object to the processing and we do not have an overriding legitimate interest for continuing;
your data has been unlawfully processed;
your data must be erased to comply with a legal obligation;
the data was processed to offer information society services to a child.
There are some exceptions to this right. If one of these applies, we do not have to delete the data.
If we have shared your data with third parties, we will tell them about the erasure of your data unless this is impossible or would involve disproportionate effort.
Restricting the processing of your data
You can ask us to restrict the processing of your personal data in some circumstances, free of charge. This is not an absolute right. If processing is restricted we can store the data and retain enough information to make sure the restriction is respected, but we cannot further process your data.
You can restrict the processing of your personal data in the following cases:
if you contest the accuracy of your data, we will restrict processing until we have made sure the data is accurate;
if you object to our processing and we are considering this objection;
if the processing is unlawful but you do not want us to erase your data;
if we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
Objecting to the processing of your data
Objecting to the processing of your data is free of charge. It is not an absolute right but you can object to our processing of your data where it is:
based on the legitimate interests ground; or
for the purposes of scientific/historical research and statistics.
We will stop processing your personal data unless we have compelling legitimate grounds for the processing which override your interests and rights, or unless we are processing the data for the establishment, exercise or defence of legal claims.
You can require us to stop using your data for direct marketing purposes. We will stop as soon as we receive your request. There are no exemptions or reasons for us to refuse.
How can we help you?